Overview

Technical Documentation is like the air we inhale; we may not value its importance when it is around, but can surely feel its absence. It is an essential and obvious part of any product development process. Clear, accurate, comprehensive documentation is essential in

  • Enhancing and streamlining communication
  • Improving productivity
  • Reducing support and training costs

Equipped with information design, our technical writing team can devise an information architecture that is best suited to the needs of the target audience. We design specific deliverables by combining our information design skills with expertise in an array of tools and technologies that help users access the required information, quickly and easily.

At Knowledgeworks, the technical writing team has vast knowledge in delivering results as per the requirements of diverse audience profiles across multiple domains. Our team of highly efficient technical writers has expertise in creating a wide range of documents for an assortment of domains.

Treating every project equally, taking care of every detail, no project is too small or large for us. Our technical writing teams are capable of handling projects ranging from a few days to setting-up dedicated offshore technical writing teams to execute multi-year projects for international majors.

Our consulting team leverages our extensive knowledge and expertise to introduce you to our style of work, setup processes, style guides and templates for your technical writing departments and train your technical writers.

View some of our technical writing projects that we have executed

Deliverables

  • User and Technical Documentation
  • User Manuals
  • Online Help
  • Installation Manuals
  • Administration Guides
  • Quick Start Guides
  • Technical References
  • API References

Project Documentation

  • Requirements Documents
  • Design Documents
  • Release Notes
  • Interface Design Documents
  • Test Plans and Reports

Policies and Processes

Pre-Sales, Sales, and Marketing Communication

  • Project Proposals
  • Case Studies
  • White Papers
  • Brochures
  • Website Content
  • Presentations

Training Material

  • Student Guides
  • Instructor Guides
  • Presentations
  • Workbooks
  • Assessments
  • Demos and Simulations

Tools and Technologies

Our offices are equipped with the below tools and technologies

Print

  • Adobe FrameMaker
  • Microsoft Office
  • Adobe InDesign

Online Documentation

  • Adobe RoboHelp
  • MadCap Flare
  • Quadralay ePublisher
  • Adobe Dreamweaver
  • Mif2Go

XML/Structured Authoring/DITA

  • Arbortext Editor
  • XMetaL
  • Serna XML Editor
  • Author-it

Graphics

  • Adobe Photoshop
  • Adobe Illustrator
  • Microsoft Visio
  • Techsmith SnagIt
  • MadCap Capture

Interactive Demos/Simulations

  • Adobe Captivate
  • MadCap Mimic
  • Wiki

DocuWiki

TWiki

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