Process and Quality

While there is no single format that can be applied to all our services, Knowledgeworks follows this basic process across verticals.

Brief: Intake from client about all materials and objectives.

Analysis: Evaluation and quantification of work to identify language issues.

Proposal: A proposal is created to secure sign-off from client.

Translation: Translation is carried out to suit culturally sensitive translations

Editing: Our editors review the work and resolve issues

Proofreading: Our proofreaders make one final pass over the documents

Desktop Publishing: We carry out desktop publishing for each language

Client Review: Client suggests review and we incorporate any changes

Quality Control: Our project manager QCs the final deliverables

Delivery: Project delivered to client

We are ISO 9001:2008 and ISO 27001:2013 certified and this standard requires specific quality management procedures to be adhered to by itself, in order to maintain certification. Our general approach is as follows.

  • Efficient and Reliable Processes – We strive not just to attain but also maintain utmost efficiency in all our operations. We assign high importance to time and try to respond to the client’s requirements fast and provide cost-effective solutions for you.
  • Secure Technology – We utilize cutting-edge software which can significantly reduce translation cost, decrease delivery times for large scale translation/localisation projects and improve consistency in use of terminology.
  • Confidentiality – Maintaining client confidentiality is a central priority within all our client relationships. All client data is securely stored, maintained and regularly backed up on our servers depending on client instructions and needs.

Being in the market for more than a decade, Knowledgeworks have developed a rigorous approach to ensuring quality. We are constantly looking for ways to improve ourselves. We strive for high-quality translations, quick turnaround time and a high level of customer service. Our standard operating procedures are content specific for translation and linguistic validation methodologies and drive consistency across the globe. We also conduct regular project audits to review our performance in all of these areas. We believe real quality involves attention to detail and dedication.

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